Refund Policy
This Refund Policy applies to services booked through TVWallMaout.online, owned and operated by Shamsher Singh, H No. B-91, New Modern Shahdara, Shahdara, Delhi 110032. We want you to be satisfied with your TV mounting installation, and this policy outlines when cancellations, rescheduling, and refunds apply.
1. Cancellations Before Service
- If you cancel your appointment at least 24 hours before the scheduled installation time, any advance payment or booking deposit collected will be refunded in full.
- Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation charge of up to 20% of the estimated service cost, to cover technician scheduling and travel arrangements.
2. Rescheduling
You may reschedule your appointment at no additional cost by contacting us at least 24 hours in advance. Rescheduling requests made with less notice will be accommodated on a best-effort basis, subject to technician availability.
3. Refunds for Completed Work
Because our services involve labour and materials delivered on-site, completed installation work is generally non-refundable once the job has been finished and accepted by the customer at the time of the final walkthrough.
4. Service Quality Issues
If you are not satisfied with the quality of an installation, please contact us within 7 days of the service date. We will assess the issue and, at our discretion, offer one of the following remedies:
- A free follow-up visit to correct the identified issue.
- A partial refund proportional to the affected part of the service.
- A full refund in cases where the installation was materially defective and could not be reasonably corrected.
5. Non-Refundable Circumstances
- Change of mind after work has already been completed and accepted.
- Damage arising from pre-existing wall or structural conditions not disclosed prior to booking.
- Issues with third-party equipment (TVs, brackets, or soundbars supplied by the customer) that are unrelated to our installation workmanship.
6. How Refunds Are Processed
Approved refunds will be issued using the original payment method where possible, within 7–10 business days of approval. For payments made via UPI, cards, or net banking, please allow additional time for your bank or payment provider to reflect the refund.
7. How to Request a Refund
To request a cancellation, rescheduling, or refund, please contact us by email with your name, booking details, and reason for the request:
- Owner: Shamsher Singh
- Address: H No. B-91, New Modern Shahdara, Shahdara, Delhi 110032
- Email: Info@tvwallmaout.online
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.